Frequently asked questions
How do I assemble, use and clean TYM?
Please have a look at our instruction manual to learn how to assemble, use and clean TYM, the Cupris otoscope.
Which phones is TYM compatible with?
TYM is currently compatible with iPhone 5, 5S and SE with iPhone 6 coming soon. We are also working on Android compatible devices.
Which speculum is TYM compatible with?
TYM is compatible with Welch Allyn specula, both disposable and reusable, as well as adult and paediatric specula.
Does TYM need batteries?
TYM does not require batteries.
What should I do if I am having difficulty viewing an eardrum with TYM?
If you are having trouble seeing a clear image, please try the following steps: - Make sure TYM is securely fixed to the phone case provided. It will click as it slides into place. - Make sure that TYM is clean by following guidelines in the instruction manual. It is possible that debris can block the light source or lenses. - Clean your phone’s camera, ensuring that you follow any instructions provided by the manufacturer. - Ensure that you are using the correct examination technique as explained in the instruction manual. - Turn up screen brightness. If you are still having trouble, please get in touch.
Does TYM conform to the European Medical Device Directive (93/42/EEC)?
TYM is CE Marked as a Class I medical device.
Are you planning on developing other connected medical devices?
We are currently developing a smart-phone connected ophthalmoscope and dermatoscope and are in the prototyping phase of both devices. If you are interested in following the development of these devices, please join our mailing list. Additionally, if you want to be one of first testers involved in our prototyping process, please contact us at firstname.lastname@example.org
In which countries can I buy TYM?
Our product is currently available for sales in Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Liechtenstein, Malta, Poland, Spain, Switzerland and the United Kingdom. If you wish to purchase our product from another country, please email us at email@example.com
What is the standard delivery period?
If you wish to purchase our product from another country, please email us at firstname.lastname@example.org. Delivery usually takes 3 to 5 working days. You’ll be provided with a tracking reference number so you can follow the delivery status of your order.
I still haven’t received my order
Please follow the steps below: 1/ Look for the tracking details of your order in the shipping confirmation email received from us. 2/ Go to Myhermes.co.uk and use your tracking reference number to review the status of your delivery. 3/ Contact myhermes.co.uk if there are any problems with the delivery. 4/ If you’re still unsatisfied with the answers you’ve received, please get in touch.
I have received a faulty/damaged product or unhappy with my order
Please contact us at email@example.com with your order number and any relevant details. We’ll get back to you as soon as possible.
Is it possible to use the otoscope without the Cupris app?
No. The iPhone's native camera app is not suitable for otoscopic imaging as it does not automatically correct the exposure and focus settings. In addition, the TYM Otoscope is CE-marked with the use of Cupris app, and isn’t CE-marked as a class 1 medical device to be used with other apps.